01 — Overview
Who We Are and What This Policy Covers
This Privacy Policy applies to Remtekindo ("we," "our," or "us"), the legal entity behind the Kinov ecosystem — an AI platform for policy, market, and infrastructure intelligence built for Indonesia.
This policy covers information collected through remtekindo.com and all products operating under the Kinov brand, including Saga, Raka, Gama, and Elevate. By accessing or using any of our services, you agree to the practices described in this document.
We are based in Surabaya, Jawa Timur, Indonesia, and operate in accordance with applicable Indonesian data protection regulations, including Law No. 27 of 2022 on Personal Data Protection (UU PDP).
02 — Information We Collect
Information We Collect
We collect information in the following ways:
Information you provide directly:
- Contact information submitted through our contact forms or WhatsApp channel (name, phone number, organization)
- Correspondence and communications you send to us
- Professional information shared during product demos or onboarding
Information collected automatically:
- Browser and device type, operating system
- Pages visited, referring URLs, and navigation patterns on kinov.id
- IP address and approximate geographic location
- Timestamps of visits and session duration
Information from product usage (Kinov ecosystem):
- Input data submitted to Saga, Raka, Gama, or Elevate during product use
- Usage logs, query history, and interaction patterns within each product
- Account information for registered users
03 — How We Use Information
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and communicate with you about our products and services
- Provide, maintain, and improve the functionality of the Kinov ecosystem
- Understand how our website and products are used to improve user experience
- Conduct research relevant to Indonesia's policy, market, and infrastructure domains
- Comply with applicable legal and regulatory obligations
- Detect, investigate, and prevent misuse of our services
We do not sell your personal information to third parties. We do not use your information for behavioral advertising.
04 — Data Sharing
Data Sharing and Disclosure
We may share your information in the following limited circumstances:
- Service providers: Third-party vendors that assist us in operating our infrastructure (hosting, analytics, communication tools) — only to the extent necessary and under appropriate confidentiality obligations.
- Legal requirements: When required by applicable Indonesian law, court order, or government authority.
- Business transfers: In the event of a merger, acquisition, or transfer of assets, information may be transferred as part of that transaction.
We do not share personal data with third parties for marketing or commercial purposes.
05 — Data Retention
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law.
For general website visitors, automatically collected data is typically retained for up to 24 months. For registered product users, account data is retained for the duration of your active use plus a reasonable period thereafter, unless you request deletion.
You may request deletion of your personal information at any time by contacting us using the information in Section 11.
06 — Security
Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. Our infrastructure is hosted on Cloudflare, and we follow standard security practices appropriate to the nature of the data we handle.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk.
07 — Your Rights
Your Rights
Under Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP) and applicable regulations, you have the following rights regarding your personal data:
- Right to access: Request information about what personal data we hold about you.
- Right to correction: Request correction of inaccurate or incomplete personal data.
- Right to deletion: Request deletion of your personal data, subject to legal retention requirements.
- Right to restrict processing: Request that we limit how we use your data in certain circumstances.
- Right to data portability: Request a copy of your data in a commonly used format.
- Right to object: Object to certain types of processing, including direct communications.
To exercise any of these rights, contact us at the address in Section 11. We will respond within a reasonable timeframe consistent with applicable law.
08 — Cookies
Cookies and Local Storage
Our website uses localStorage (a browser-based mechanism similar to cookies) to save your preferences for language (EN/ID) and theme (dark/light). This data is stored locally in your browser and is not transmitted to our servers.
We may also use analytics tools to understand website traffic. These may set cookies or similar tracking technologies. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features.
09 — Third-Party Services
Third-Party Services
Our website and products may integrate with or link to third-party services, including:
- Google Fonts — for typography rendering. Font requests are made to Google's servers.
- Cloudflare — for infrastructure, CDN, and analytics. Subject to Cloudflare's own privacy policy.
- WhatsApp — for contact and communication. Use is subject to Meta's privacy policies.
We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.
10 — Changes to This Policy
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.
Your continued use of our website or products after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.
11 — Contact
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: